AFC Urgent Care Stoneham

5 stars! The medical assistant Stephanie was so helpful from the second I walked in the door to me and my daughter. She went above and beyond to get us in and out as quickly as possible. The NP Jill was also amazing. Listened to my concerns and answered all of my questions.

When I arrived, I didn’t have my insurance card with me. I had to wait for my husband to bring it to me. The staff was very helpful. They allowed me to fill out the paperwork without the insurance card and then when my husband arrived, they let me finish filling it out. And I was in and out fairly quickly after that after that. The nurse practitioner was very nice and it was so all a good experience

The service and care is great here. Everyone was polite and informative. I like this AFC. Here and Malden are the only ones I have a good experience at. My only bother was I sat in the waiting room for almost an hour. Even though there were others called before me that showed up after and I had reserve ahead. No gripe though. I got my service

I was a walk in patient without an appointment and taken care of by pleasant and friendly people within 20 minutes of getting there. Everyone was efficient, had good communication skills and made sure clear instructions were given. A great experience overall.

Made an appointment for 8:15 Saturday morning. Got there 8:15. Saw the nurse practitioner at 9:15. Got diagnosed with a virus and got a few meds to treat my symptoms. Asked the NP if any meds caused drowsiness because we were driving about 10 hours later that day. NP said no, but the medication said yes. If you can’t get to your regular doctor, I guess you’re coming here, but my experience was not the greatest.

Great experience! Made an online appointment.I was greeted warmly by the front office staff, who were professional and knowledgeable about insurance, etc. It was Halloween, and the staff dressed up as Disney characters, which was fun, and helped lessen my anxiety. I was seen on time, and the medical staff were prompt, professional, and courteous. Had several tests. Everything was well-explained before I left. I also received a follow up call a couple of days later, asking how I was, if I had any questions or concerns, and wishing me well.

I was seen quickly with very little wait. Hailey the PA who examined me was friendly, professional and answered all my questions.She diagnosed my condition, called in a prescription which was also ready quickly.It was a wonderful experience to get the help I needed so quickly and with no appointment.

The staff and PA that I saw were fantastic. Wait time was a little tough. I was there from start to finish about 2 hours but I know that’s a bit out of their control given how busy they were.

The staff at AFC in Stoneham is very effective, knowable and courteous.They helped my husband with his DOT Medical Examine on Dec 9, 2024.We highly recommend this facility.The facility is very clean organized and professional.

I was taken on time for my scheduled appt.Medical assistant was lovely and professional(?name). PA (Adele)was efficient, attentive, friendly and professional.Service was completed promptly and plan of treatment clearly instructed.Very good experience

There when you need them!Life has its bumps and have needed them 3 times in 6 months! (This year)Dr. Joanna is very thorough and took care of each condition.No hours waiting in an emergency room.Great staff!See ya soon! (Not!)

I went in to AFC Urgent Care in Stoneham a few days ago to get checked for something I was very anxious about, and also anxious about what kind of person Id get who would be examining - and potentially directing me for further treatment to -- me.I happened to find a diamond of a PA-C, and her name was Hayley Bryant.She checked everything out that needed attention, was extremely attentive and with an excellent bedside manner. I felt comfortable to be open without fear of judgement, while also feeling like I was in the hands of someone who was really competent in what they do.Everything was checked out health-wise and it seems I am okay.11/10 as far as Experience and Care.I wish I could find a good Primary Care just like her.Thank You Hayley!

Awesome front desk. Friendly and efficient. NP and tech were great, knowledge. Had an appt at 930am. I check in online the night before. I was seen and out of there in 30 min. Thank you and Happy Holidays!

My visit was outstanding. The staff that I met were extremely caring, knowledgeable, and very professional. Keep up the great work that you are providing to our citizens. God bless.

Ty to the entire staff for making this visit easy and pleasant. Wonderful treatment from staff, they were professional, efficient and kind. Top that off w/ I was in and out within an hour w/ appt.

I went in to get checked for covid/strep. Everyone I interacted with was very friendly and courteous. The doctor who saw me (I believe I remember her name was something similar to Dr. Oreo) was very kind and sympathetic. She quickly prescribed me some steroids and a numbing agent for my pain. The whole experience was pleasant and should I need to return to urgent care, I will do so at this exact office if possible.

AFC provides the very fast, accurate, reliable services to us at all times. The provider asked all the health concerns and solved all the issues we may have right to the points. AFC is the number one in the health market.

Easy to schedule. Highly automated for paper work. Showed up for appointment on time. No waiting. Doctor came right in checked me out and done in 20 minutes. Good experience! Beats waiting in an emergency room!

I honestly understand that the doctors are busy but every time i go to an urgent care the doctors are just googling symptoms and don’t really do anything and just guess. If you cant work on a specific area you should tell people instead of wasting time & money. & to be seen first you have to say you your in immediate pain or itll take 2 hours to be soon.

Setting the appointment was easy. I had a sore throat and the said nothing was wrong. They did some tests and sent me home after 10min of seeing me. 4 days later I still had not received any records from the visit or the test results to talk to my physician about it. The throat obviously got worse. Not a great branch in Stoneham.

Place was very clean. Scheduling and checking in was very easy. The staff were VERY friendly and responsive, but man, I really hoped for more help for my 22month old kid. She is the happiest human on the planet, sometimes annoyingly happy. But when she became inconsolable today yelling “my ear, my ear” I figured something was up. We gave her Tylenol and 2.5hours she still had a temp of 100.4 and was still crying about ear pain. We scheduled a visit and they try connecting with her; took her vitals, gave her a sticker, but whenever they got near her head she lost it. She’s miserable. We walked out with a diagnosis of otalgia (ear pain) and earwax! I came in because of ear pain…glad I just spent $100 on that, especially given that we still have 5.5 hours before our next dose of Tylenol and our temp is holding steady at 100. We were told to follow up with our PCP because ear wax can cause pain. Does it cause mucus and fever too?11/11 Update: We were able to see our PCP and her eardrum is perforated from the pressure of the infection. Antibiotics were prescribed.

Received excellent care and didn’t have to wait long to see a doctor. We made an appointment, so I’m sure that helped, but the staff were very efficient and professional.

The women who helped me were wonderful! Very professional and personable. I felt well cared for.

I was able to make an appointment online and was pleased, when I arrived, that I didnt have to wait at all. The nurse practitioner and the doctor were both thorough, professional and helpful. They were able to treat my condition at the facility.

PA was great & short wait once i figured out all online forms to be filled out. Facility needs new exam table & paint refresh. Not sure if visit is linked to my pcp portal.

(Short version: They were extra cautious which sort of saved my life!)I went in a few weeks ago thinking I had a stomach bug or ate something bad and just needed some antibiotics or something. Thankfully the provider there aired on the side of caution and after a few palpitative tests had me go to the ER to confirm it wasnt appendicitis. I didnt have pain on my right side (typically what you look for) so I was skeptical, as were the doctors at the ER. But because of the urgent care orders, they had to do a cat scan, and sure enough it was early appendicitis. They were able to remove it just as it started tearing, which is when it starts to become a true emergency. I cant remember the urgent care providers name, but because they were cautious they prevented me from getting to a very serious emergency situation.Only not giving 5 stars because the folks at the front desk were not communicative at all and often forgot about the patients in the waiting area. I waited 15 minutes for the piece of paper to be printed that I needed for the ER, and when I finally went up to ask they said oh it printed out we just never called you up to get it... You just have to ask very clear questions and remind them that youre there and waiting for something.

Visit was ok. Past visits were somewhat better. Nurse had a bad attitude which doesnt help when you dont feel well. Location is good.

My family has been going to AFC in Stoneham for several years and always have a very good experience there. So professional, efficient, and thorough. I highly recommend!

I scheduled an appointment and checked in online. All very easy to do. They took me promptly. All the medical personnel were very nice. It was a great experience.

Less than 5 minutes waiting time. Everyone was caring and efficient. Facility was roomy and clean. Automatic doors would be helpful. All in all I would give it a ten!

My visit was very good. Staff was friendly. The Nurse practitioner was knowledgeable. Everyone treated me well.

The provider I saw barely assessed me and was so quick to tell me there was two different possibilities for what I had. Never reviewed next steps or what to expect. Will not be returning, save your time and money and go somewhere else.

Made an appointment online and was seen right on time. Staff was very friendly and knowledgeable. They were able to prescribe me antibiotics and I was in and out within 30 minutes

Just delighted to have this facility available as we just moved into the area and do not yet have a primary care doctor in the area. I was well taken care of. Thank you.

Upon entering urgent care, I was greeted warmly by the front desk staff. I was taken to a medical room within minutes of arrival. I was seen by a NP within a few minutes. Covid test was done all within 15 minutes. Professional, friendly and courteous staff. 5*****

Pleasant, professional, efficient……excellent patient care given to me at AFC Urgent Care today. I would highly recommend this Urgent Care! Thank you, Katie M

Was able to schedule an appointment. This is a life saver nine feels like waiting when you’re sick. Staff was friendly and helpful. There is an xray machine on site if needed.

Everything was great except I went in for a script to be called in to the pharmacy and haven’t heard anything after 6 hours. There’s no email option on the portal, so I’m hoping this will reach the appropriate person to let me know the status.

Always have a pleasant experience at this AFC Urgent Care! Greeted with a smile as you enter from the administration staff.Providers have always been professional, knowledgeable and kind!

Very helpful! Went in for a minor concern and was seen very quickly. The physician that saw me explained to me everything I needed to know and answered my questions! She explained it in a way where it was clear and easy for me to understand and also seem to care about my concerns. Great place.

The urgent care staff were very helpful and everything was very organized. It wasn’t very busy when I went and it was easy to check in.

The staff was very helpful in helping me fill out the paperwork, not used to technology and the staff was very patient and helpful. The PA was very knowledgeable and kind.

They saw me right away and a pleasure to deal with. My needed prescription was sent to the pharmacy as I was leaving and filled immediately.

It’s a great spot I got help as a walk in and checked out in minutes for a year infection! Thank you urgent care team!

Everyone was very professional and caring about the issues I was having. Did not have to wait long I was very comfortable with the doctor and other staff members

I feel your staff are great an pleasant but my Doctor today at first wasnt pleasant. I say that being in the médical field an being told she didnt give à z pack for bronchites but about 15 min after I was discharged I get a phone call with à order for a z pack an amoxicilin. So I understand we get plenty of fréquemment flyers but listen to people that know what there talking about. Especially like having Bronchites à patient can take amoxicilin. I dont know why she thought I did an didnt know what one can take. I know Im à doctors worse patient when knowing what is needed. Im sorry but it bothered me.

The medical care is fine, it’s just that on both occasions, with an appointment, both times, the wait to be admitted into room is long and then the wait for provider is long. Otherwise, fine.

After being dismissed by my PCP, the staff at Urgent Care Stoneham were polite, professional, and took my concerns seriously. The place was clean, the wait was short, and they made me feel heard and validated as they got me the medication I needed. Would definitely recommend.

Absolutely HORRIBLE. They say theyre open until 8pm, and I try my best to not make things last minute. Which in my case isnt always the easiest being a widowed single mother of three girls. I made it here by 7:42pm and they refused my service because they were busy out back. They literally had 2 cars in their lot and no one waiting in the waiting area. They should be ashamed. Supposedly here to make your life easier, thats a joke.

I brought my daughter in, I was afraid to put her down anywhere as the floor was filthy everywhere from the waiting room, hallways, restrooms and exam rooms. In the exam room for instance there was a blood looking spot on the floor about the size of a shoe with other blood looking drops in the room. Also caps from some kind of medical supplies and trash all over the floor. Pictures do not even do justice to the level of filthy it was, but I have attached some.

This was my second experience and it was excellent. I am very happy to have easy access to Stoneham Urgent Care. I am traveling overseas on Tuesday and was worried about the long flight. The professional staff was able to help me. I am grateful for their help and recommendations

Not one to go to the doctors if I can avoid them. Hurt my back this morning and went here. Very friendly and courteous from the moment I walked in and even when I was leaving. Great staff. Thank you for everything.

Staff was very friendly. Was seen within 10 minutes after filling out forms. I have always had great experiences here.

Friendly reception staff. Short wait time to see nurse practitioner who was cordial and informative. Resolved my issue and provided instructions on how to diminish and perhaps avoid problem going forward.

My only problem was I was sent there from VA consulting nurse for mission care act and then when I went to CVS the med was not covered due to the NP was not in the VA system so I had to pay out of pocket. Why would you not be on the system??? Very disturbing. Care was great but systems in place for veterans sucked….

I was able to book an appointment easily online for the same day. Check in was easy, the staff are very friendly as well. If you’ve been to one before they have some of your information on file which makes it easier for checking in and booking.

Made an appointment to hopefully find cause for weeks of nausea, headache, dizziness, and fatigue. Intake person asked me no less than 3 times how long I’ve had symptoms. Never took my temp and pretty much insisted on covid, strep, and flu tests when i KNEW I had none of the above. All negative. They then did a glucose reading (had to ask for a bandaid 👀), a very awkward EKG, eye test (?) and monitored BP between positions. I asked them to check lymph nodes as was concerned as I had breast cancer. Still never addressed nausea cause or headache. NP ‘concluded’ it basically could be anything and offered nothing to help with said. Told me to sit up slowly because my BP did drop (no reason why given) and said to see my primary and hoped I feel better. Bottom line - unless you are sure you have strep or the flu or something that can be easily diagnosed and treated with an antibiotic, go to your own doctor and save 2 hours and who knows how much money.

I went for a pre employment physical, and they were professional and nice! Have been here prior and same great service whether your sick or on a wellness check!

I just moved to Stoneham and was extremely tired from a traumatic experience with my car in NYS.I decided to go to Urgent Care in Stoneham. I never had such a wonderful experience with their administrative staff, including Kelsie, the outstanding and concerned PT with her attending interns. I was properly and thoroughly diagnosed and received the best treatment, for a “new patient” in town:)I had to go back today for a well check. I walked in and out in less than an hour!Lulu and her PA we’re kind and thorough and made great suggestions for me to feel better:)I’m so glad this Urgent Care Clinic is in Stoneham.

All medical staff and kind and compassionate. They really take the time to explain what your diagnosis is and the whole place is exceptionally clean

Staff were verry efficient and went over everything to make sure I had all the information to treat my symptoms.

Efficient, knowledgeable and friendly. I made an appointment for 5:15pm, was seen right about on time and was diagnosed, prescription called in and home by 6pm.

The people are great but I haven’t received any updates on the three tests I was given or the X-ray results

Young woman at check in helped me immediately . The MD listened carefully and had already seen quick lab result . Perscription ordered and sent to pharmacy . Everything was efficient and professional. Would highly recommend Urgent Care Stoneham. Wonderful and timely care , with kindly staff

Had an excellent experience at AFC Urgent Care Stoneham. The reception team was so helpful and kind. The practitioners were also lovely.

My overall experience at this urgent care was fine. However, following the appointment I called their patient services regarding a bill I received and had a very unpleasant experience. The billing specialist, Megan Sorenson, was very unprofessional in how she spoke to me regarding this issue. Due to her lack of empathy for a paying customer and unprofessional customer service skills, I will no longer receive any care from this company.

I was very happy with the care I received at AFC. I was in and out quickly because they have a very efficient process. The PA took his time to explain his recommendations thoroughly and answered all of my questions. They even offered me a popsicle to soothe my sore throat! 10/10!!!!

The best urgent care is in Stoneham. Easy to schedule appointment on line. Was seen on time. The nurses are always empathetic, kind upon entering and taking vitals was quick and easy. The Dr is professional yet personable. I enjoy when their bed side manner is done with sincere respect and care to diagnosis. I always turn to AFC over my primary care for immediate medical treatment that doesn’t require the ER. I was even impressed with all the guidelines they had in place through Covid. Top notch advice is given. I appreciate when they follow up and it’s seamless to have any prescriptions filled. I have nothing but high regards for the staff and convenient location.

It was very easy to make an appointment and many time slots were available. I showed up and didnt have to wait more than 10 minutes. The staff was kind, accommodating, and knowledgeable, and the doctor was very reasurring and took the time to explain what was going on. I highly recommend going to this location if you are in the area and need urgent care.

The staff of AFC were knowledgeable and caring. I was able to get care quickly for what I came for and they identified and treated a secondary issue. It’s good to have labs and xray all in one place.

They have always treated me with exceptional care at this location.

Efficient, friendly, professional, clear explanations. Very satisfied. Wish there were more medical facilities run this way! Very appreciative.

This is the best Urgent Care facility in the area. I have been there several times for various reasons. They’re always helpful, welcoming, professional and I get the care that I need for whatever issue I’m dealing with. Highly recommended.

I’ve come here before and they are always professional , friendly and have the ability to help with the issue. I also got my flu shot , which was a bonus.

I had a very short check in as a repeat patient (very efficient young man at the front desk). The PA Johanna was quick to diagnose my condition and explained the med she prescribed.

Told me to take an over the counter medication. Thank god I looked at the ingredients listed before taking it bc I’m allergic to it. In the appointment I told them my allergies so they knew. I had testing done, they called and told me I was negative for everything. Then the health department called to file a report bc the lab flagged my results were actually positive for a parasite! Had to call them to get medicine, they apologized for the mistake. Also, the facility itself seemed not properly cleaned and the staff seemed young, inexperienced, and not caring. They swabbed my nose for covid and flu and they just put it in each nostril for like 2 seconds… it barely touched my nose. This has been the worst medical center I’ve ever been to.

Positive experience with staff. Only suggestion is to have front desk register people. No one who is sick wants to copy their insurance cards which is not that simple.

Great appointment today i was in and out with what i needed and so much better then the times before where id wait a very long time.

I thought the service was good they got you in and out no problem

First time in. Very happy, total time spent was under 40 minutes, my hand was examined and I received two prescriptions. Also the place is impeccably clean. 💯

Prompt on time and right to the point! Diagnosis was easy and the doc acted accordingly! On my way in 30 minutes from the appointment time to get the meds. Love it! John Spatola

It was my very first time at this urgent care and really loved the experience. I had no appointment and was seen within 30 minutes. Dr saw me, meds were sent for a sore throat and out I was. Very quick and efficient.

Super fast and efficient. They even call and check in on you a few days later! Highly recommend.

Going to urgent care is never fun but this is my preferred place. So much quicker than an ER and people are very nice

Both my husband and I down with a bronchial bug that was getting ugly. The assistant and the PA were clear friendly and thorough . Great visit !

Made appointment online and took me right in. I have been there few times and always a good experience.

While it felt like a long visit, the efficiency and professionalism was notable. Thanks!A very quick and encouraging visit today. I was impressed with the manner in which the staff listened to my concerns and asked specific follow up questions. I was very pleased with the response and reaction to my visit.

They are always so easy to get an appt here and super fast seeing you. The NP are very qualified. Never a long wait. Great office in Stoneham

Don’t like that you have to leave your credit card on file . Fast and good service. Everyone was nice.

I was sent home from work this was the closest urgent care to me. Treated me like a local was able to walk in and was seen in and out within 30min. They sent the prescription to my local pharmacy. Received a follow call 2 days later said I wasn’t feel better. Kiana, was amazing she took notes of my side effects and I received an over the phone appointment with the DR. That I saw and they sent a new prescription within 10min. Awesome people couldn’t be happier!

Very pleased with how quick I was able to be seen by Dr Orio. Test included an x-ray and Lab tech Kathryn explained what she would need to do and assisted me into position. Overall happy I made decision to go to urgent care would also like to recognize the receptionist as she answered my questions and didn’t make me feel rushed.

I can’t say enough kind things. It was easy to make an appt. The staff were kind. The PA was knowledgeable and helpful. Thank you

The Stoneham team has always been fantastic. I appreciate that I can get in line in advance, show up, and everything is Simplified. Thank you for being a terrific urgent care provider in my community.

I had an excellent experience. The staff was very friendly, and professional. I highly recommend them!

I had booked the appointment the day before , but unfortunately it was an hour and a half wait today , but understandable with walk ins and seeing that it was New Years Eve. I did like that once I had checked in , the staff allowed me to wait in my car and they called me when they were ready to see me , rather than waiting in the waiting room which was quite busy.The staff were very kind and apologetic about the wait and the medical staff that I saw were very attentive and took great care of me and I left feeling very satisfied with the care I had had there, with the staff recommending a follow-up also with my primary care physician later in the week following this appointment

I went on a sat afternoon in January and barely had to wait to be seen by a doctor. I needed a strep test after my son tested positive for strep. Took no more than one hour total. Check in was seamless and this was my first time ever at AFC. The facility was very clean and offered complimentary coffee and water and had a space for kids with little chairs and tablets to play with. All the staff were very courteous and friendly. Overall best urgent care experience compared to all other hospitals and I worked for MGB. Definitely recommend. Thank you!!!

Dr Kano was excellent. Very thorough and accurate in her diagnosis. Also pleasant and kind.

Great place, good staff, in and out very quickly considering its a holiday weekend.

Only really come here if you have a very obvious injury. They cant help you or arent well trained in anything besides a broken bone, flu, etc. If you think it is anything other than that, go somewhere else.

This place is the best. I was not feeling great and decided to go see what was happening with my health. I was able to easily get an appointment on line. They attended to me right away. They were very kind, efficient and all the good things expected from a place like this. I thought maybe it was allergies or a cold, they got it right immediately and I received the medication I needed and was able to sleep soundly last night. Thanks a lot may the Lord bless you

AFC Stoneham is outstanding. From reception through care and follow-up I could not be happier with their service. Special thanks to Kate, Chiana, Lulu and John Paul.

They were all really nice and got me what I needed. One of the employees even ran out to my car to bring me my necklace after I forgot it inside!

Great team of caring people. Incredibly effective at diagnosis. Will definitely come back and recommend friends and family.

I appreciated the ability to make a last minute appointment and the prompt and professional service by all of the staff.

The entire staff at Urgent Care was wonderful and caring! Thank you all so much! 💕😊👍

Excellent service!! Great nurse Kathleen a lot of Empathy and caring professional help thank you Al monsini

Polite and courteous service. I was seen in a reasonable time. As there were many people there for a Saturday early evening. When I finally got in back the Dr didnt take but a few minutes. Had a chest x-ray and was treated for bronchitis. I will be back again hopefully not for a long while anyhow

Desk staff/all staff were super nice. Easy to check in. Took insurance. Large waiting area. Efficient, fairly quick and helpful. I’d go back.

I had never been there before. Staff was pleasant and professional. Facility was clean and neat. I was seen quickly,

They were very nice. They helped me around the way and give me the right pills.❤️❤️👍👍👍

Amazing experience! Went on a Sunday afternoon. Very efficient, helpful and professional and timely. Can’t say enough good things about my experience.

You get good help depending on the mood of the doctor. I had an awesome amazing doctor the first time I went (1/1/24) and Dr. Bryant was very helpful and wonderful. Idk who I saw this time but they were largely unhelpful and rude even though I had an appointment they wouldnt let me say more than one or two sentences which triggered a panic attack. I understand they have to do things a certain way but according to my doctor if antibiotics dont work the first round a second dose is needed to finish clearing the infection. I dont go anywhere I have agoraphobia so Im unsure where I would have picked up this second separate illness. I wish they addressed my worries instead of making them worse and making me feel unheard. The front desk staff is also wonderful. Mixed feelings on this location. I wish all the doctors were trained to have a good bedside manner especially since they read a patients chart before entering the room..

Very knowledgable and helpful, even if they couldnt fix my problem and had to refer me to a dermatologist.

Very pleased with the care I got. The staff were all very friendly and the place was clean. I love that you can make an appointment ahead of time. After checking in I was brought right to a room and seen within 10 minutes. I would go again for sure if needed.

Grateful for Urgent Care Centers like these. Very clean site. The staff up front was very attentive and kind. So were the nurses and doctors. They were able to see me within half an hour of arriving and registering online. Thank you for all you do!

Slowest urgent care around. Doctors are definitely new and don’t know what they’re talking about and very very unsterilized. Don’t even feel comfortable here… there soap in the bathroom is even mixed with water something seems very fishy here…

Appointment was on time. Friendly, helpful staff, all very attentive, informative & thorough.

I was treated with respect throughout my entire visit. I have chronic pain and recurring injuries. I do not present normally and ERs dismiss me. I ended up having a broken bone but did not sit there crying and Im sure it would have been the same experience - wait until everyone who isnt familiar with daily pain is treated and then get to my. They were not quick to assume or judge. The environment was clean, everyone was friendly, I couldnt have asked for a better broken bone situation. ;) The Dr. even cared about what was happening to me when I stepped outside and it started to downpour. He was so kind on a human level. Thank you.Update: I dont think I would have gone to the Dr to check out my elbow injury if it werent for this Uregent Care but was so thankful for the treatment I received last time that I went again today. I was able to feel relived that I didnt break my bone and still continued to get care and wasnt just kicked out and dismissed. I got an x-ray, treatment advice about how to follow up with my injury. The addition of this service ithe neighborhood has enhanced my quality of life and ability to trust doctors that I dont know. The doctor I saw today didnt judge my for not crying and still being in excruciating pain. Thanks!!

Great staff, very professional. Definitely would recommend

Very professional and helpful. Great experience.

Great care, polite and helpful staff. They knew what they were doing.

Every associate and doc I’ve interacted w at Urgent Care Stoneham is above and beyond helpful, considerate and very well informed. I’m so appreciative to have such a great group so close by! The only reason it’s 4 instead of 5 was timing issues. Many thanx tho

Seen quickly and nurse and doctor were helpful and friendly.

The service was quick and efficient. Everyone was very professional and pleasant

Five. reviews different dates/visits:1). Prompt service. Knowledgeable Dr and technicians and aids. Caring people. I rate it excellent.2) excellent service again and professionalism by all staff in april, 22, in Oct, 22 and in Feb, 23Saw urgent care twice just before this thanksgiving 2024. Glad I did. Very good card f try on 2 knowledgeable and caring NPs. They diagnosed issue very quickly and prescribed med I needed.Thanks urgent careThank you to AFC UC in Stoneham. Got treatment ordered for me by the fine Dr/PA on staff that very day.

My 7 year-old fell and split his chin open. Everyone was kind, efficient, and honest with both of us. It was quick and not as traumatic as it could easily have been.

Visited the Stoneham location on 11/30. The entire staff couldnt have been nicer or more attentive.

Went there on June 16 my son was short of breath chest cold etc PA Nguyen said it’s 99% not bronchitis and no ashtmaToday took him to his PCP this morning definitely bronchitis!!! Bottom line if you want to see a PA or nurse for anything simple it’s fine otherwise go see a real doctor!

The worse place EVER if you traveling and need your PCR test just look somewhere else. Either they will lose it and the lab won’t receive it or they will just tell you to cal the lab and they won’t do anything to help you AND I’m not the only person, just look elsewhere. No one answers the phone and the staff is SO RUDE!!

I was seen quickly and my medical staff and X-ray technician to evaluate my fractured wrist. excellent care.

From the check-in to Angie, Amy and Sarah pA. All were very good. Can’t say enough for them all

Receptionist was very friendly and pleasant. The techs were very pleasant and friendly and quick in getting the necessary information. The doctor was super friendly and took his time in explaining what the issue was and how to move forward. Highly recommend this urgent care.

Great experience! Dr Oreo is the nicest doctor i think I’ve ever met. I ended up having pneumonia and the flu and she gave me all the info i needed and was super compassionate! Will pick this location if I’m sick again.

I was seen very quickly, the provider was very attentive to what I was saying and provided a specific treatment

I had an excellent experience at the urgent care center, thanks to the outstanding care provided by Ayralis. From the moment I walked in, she greeted me with a warm and friendly demeanor, immediately putting me at ease. Their professionalism and expertise were evident as they attentively listened to my symptoms and asked relevant questions to gather all the necessary information. She conducted a thorough examination and kept me informed throughout the process, ensuring I understood each step and the reasons behind their recommendations. Their calm and reassuring nature made a significant difference in my overall experience. I truly felt cared for and valued as a patient. I am grateful for their exceptional service and would wholeheartedly recommend this urgent care worker to anyone seeking prompt and compassionate medical attention.

Just had a blockage in my ear and they could not have been nicer!! They got it out and were very professional about the whole process. My family and I have always had a good experience at that urgent care.

Was well taken care of. Seen very quickly. Everyone there was very professional and very caring and knowledgeable about my issue. They even made a follow up phone call to me the next day. 5 star rating from me.

Second time visiting AFC and I had a great experience both times. I was in and out in less than 40 minutes and felt like all my needs were met. The PA was very kind and knowledgeable .

Excellent experience! Booking and check in was super easy, the front office was friendly and helpful and Haley the PA was super knowledgeable and communicative. Needed an x ray an was in and out quick.

Everyone was very nice and thorough and I was treated very well

Staff was so friendly and respectful. The only issue I had was with check in process.

I don’t even write reviews, but last Thursday was the best experience I’ve ever had at a medical facility period, never mind Urgent Care. I wish I could be seen for my primary care here! First of all, the super friendly bearded guy at the front desk (Ryan? Bryan?) absolutely cracked me up. He made sure I was checked in. Everything there just ran super smoothly. The medical staff was just so incredibly attentive and accommodating. I have terrible anxiety when going to seek medical care, and they really put me at ease. 10/10 would recommend.

The staff was very nice and everything went smoothly! Great experience!!!

Excellent care, timely transmission of prescription and great follow up

The wait wasnt bad after making an online appointment. The staff and doctor were friendly and quick. Great experience overall. I suggest filling out the paperwork online ahead of time if you can to make the process smoother!

Great overall experience. Staff was very welcoming

I had a good experience. The individuals who took care of me were wonderful. Only negative I have is it was a long wait but I had an exam room to myself so I relaxed and watched TV 😌

I was tested by a technician and seen by a doctor very quickly. Great service!

My wife had an infected ear lobe. We were seen very quickly. The entire staff was friendly and efficient. We were very happy with the doctor

My wait was very brief...The staff was very professional and friendly. They moved the process along quickly while still being thorough...Ive been to this location a few times and my husband has as well...We both have had good experiences....

I recently visited this urgent care facility and received exceptional care from one of their dedicated workers named Ayralis. The urgent care worker was incredibly professional, knowledgeable, and compassionate throughout my entire visit. They took the time to listen to my concerns and thoroughly explain the diagnosis and treatment options available to me. Their expertise and attentiveness made me feel at ease, knowing that I was in capable hands. I greatly appreciate their dedication to providing quality care, and I would highly recommend this urgent care worker to anyone in need of prompt and efficient medical assistance.

Making an appointment was easy. I was seen within 2 hours of making the initial appointment. My wait time after checking in was less than 10 minutes, and I was treated and released inside of an hour. 5 Stars

I always have a great experience here. I am always blessed with the best Medical Assistant ever! Thank you Ayralis!! Super kind, respectful, and just amazing overall. I highly recommend this Urgent Care to those around me because of her.

I tried to book an appointment on line but there were none left. I went to the office and was told it was a 1 1/2 hour wait. I was seen within an hour by a PA who was very nice and knowledge. The office staff was friendly and polite and was the admitting nurse. Recommend them!

The best urgent care treatment I have ever received. I was in and out very quickly. Ashley, who was the medical assistant, took me to my room and was very kind to me. She took my vitals and made me feel very comfortable. Erin who was the provider who saw me treated and assessed me very well. I was able to get a prescription and I am feeling so much better. I love AFC! Will forever recommend

Not much of a wait, which was great. But signing in on my phone was a pain. Even worse was trying to access my records online after. The link they sent wouldnt let me sign in with the password at all and creating a patient portal was worthless, too. Doctor and nurses were nice, but I need written directions because I get mixed up. That one thing I needed I didnt get. So who knows if Im doing the right things. UPDATE: The team worked with me by phone to make sure my summary got sent to me by email. And a couple days later they called to check in on me to see if I was feeling better. Who does that?? Well, they do! So, while the computer system needs work, the people are super.

I went here a few weeks ago because I couldn’t get a soon enough appointment & I was feeling super sick. Their care is excellent & Bianca the MA made my experience even better. She was super kind & made sure I was comfortable even though I often have anxiety during a medical appointment. I would definitely recommend this Urgent care location!

Was treated very quickly, and efficiently, and with respect…i unfortunately have an ear infection.

AFC Stoneham was a great experience place was clean service was fast and efficient ! Kim N and Lulu F was very nice and knowledgeable and took their time to hear my concerns and made me feel very comfortable will definitely be a returning pt!

Due to an unfortunate incident at home, I arrived at 8 AM without an appointment. I was taking in very soon after and when an emergency came in which held up my treatment, I was provided with delicious snacks and juice with a lovely note.Each visit there over the years I have been met with the highest level of professionalism, knowledgeable care, empathy and kindness. I highly recommend AFC urgent care Stoneham.

My experience was beyond 5 stars. From start to finish. I didn’t think twice about going to your facility. Everybody was very thorough.

Everyone was extremely nice and knowledgeable. Would go again in a heartbeat.

Efficient and helpful and kind. jonathan the PA was wonderful. thank you.

Went to urgent care yesterdsy and received excellent treatment. Everyone was pleasant and knowledgable. The nurse who treared me explained everything they were going to do to take care of me.. would go there again.

Staff was friendly and I was in and out of my appointment quickly. Extremely convenient and great experience overall. I would definitely recommend going here!!

Fast, convenient and thorough!! Pleasant staff.

Such a great experience. I was seen Immediately, all staff members were friendly and attentive. The dr was amazing, he check me out and knew exactly what the problem was. He sent the script right away.

Very pleased with the entire teamThank you

Went in with a cough and my daughter had to be seen as well. Front desk couldn’t have been nicer. Had to get a chest X-ray was happy they had one there Dr treated me and my daughter really well very kind and the NA was really great too going somewhere you have never been and not waiting long I had a great first time experiences. I definitely recommend this place.

Setting up an appointment was super easy online. The wait was non-existent upon arrival and when called into a room for my appointment, the timing of a nurse then doctor coming in to see me was quicker than expected. The nurse was kind and the doctor was caring and knowledgeable. Great establishment.

All the staff were great. I dont know if Aditi Agrawl is a Dr., or an NP but she was great. Great bedside manner. Sometimes you can have bad news but a bedside manner can mean the difference in the world.

I was given an opportunity to schedule an appointment the following day when I called, also, I could have a walk-in to the clinic night of my call I chosen to to schedule! I signed and was seen within 15 minutes of my appointment! My treatment was very pleasant by all who attended me! Admission nurse, X-ray technician, physician assistant, etc tremendous experience, very clean facility.I would visit them anytime for Urgent Care! 🥇

You don’t want to have to go to an urgent care but life happens. Glad I went to AFC, great experience all around!I needed stitches on my foot and had gone to another urgent care closer to me. They were extremely unpleasant and on an almost two hour wait. I called AFC and spoke to someone at the actual location who could let me know how busy they were. She was extremely friendly and help. Once I arrived, I was quickly checked in and waited 15-20 minutes to be seen. The providers were wonderful and did a great job stitching me up.Highly recommend AFC for any of your urgent care needs.

Ive been here twice in 2022 and both times Ive been impressed. The facility seems newish and clean. The staff have ALL been friendly to me - every single person Ive interacted with. The online registration process is fairly easy and its nice not to have to do any paperwork or answer any questions once you arrive. My wait times have been reasonable so far, only about 10 minutes. I dont dread going to urgent care now that Ive found this place.

I had a 2:45 appointment... its now 3:45 and I havent seen a doctor yet. What is the point of an appointment?!Update: I was finally seen at 4:03...I make an appointment because I have things going on and have to live by a schedule. Do I get a discount because I waited an hour and a half? p Why is your time more valuable than mine?

Came in today and everything was great from the front desk to my favorite the medical assistant Jen! You can tell she loves her job and patients! Thanks for making me feel welcome and for taking such great care of me! Will be back and will recommend to all my friends and family!

Not happy with the diagnosis. Im being referred to the orthopedist to look into my shoulder injury

I was very pleased with the level of care at AFC Stoneham. I think I lucked out in the waiting department. After 15 minutes I was brought into an examining room and saw a nurse practitioner a few minutes later. She was very professional and thorough. I had x-rays. Again the x-ray technician was very considerate and professional. Within 40 minutes I had a diagnosis and was on my way. I’ve been hesitant to use urgent care in the past.I would not hesitate to use AFC in the future. Great experience.

This was my first visit to an urgent care facility. Very happy that I got there after the morning rush since I only waited approximately 15 minutes. The nurse practitioner who saw me for my irritated eye was professional and followed medical protocol. I was happy that she used a viewing/exam lense to see if there was a major problem in my eye and for prescribing anti-bacterial eye drops. However, I did not expect too much because eye issues are a specialty. Overall, I was very pleased with the intake and triage steps, and with the medical care and advice provided by Nurse Practitioner Kate.

I was able to get a same day appointment. All of the medical staff were compassionate and professional and took the time to come up with a comprehensive treatment plan that made the most sense for my symptoms.

Really quick wait time (I scheduled beforehand), clean and quiet facility, convenient location and parking, and great nurses. The nurses I had were kind, knowledgeable, helpful, and compassionate. I will be back here if I need urgent care in the future and I would recommend this location.

Fantastic and quick care. Everyone was kind and empathetic. I was seen quickly, treated, and was able to pick up my new prescription all under an hour! I will definitely head here again!

Very fast, kind and appreciative people.

I was having coughing problems. Stopped by Urgent Care. They took me right away and was very efficient. Recommended allergy medicine

Urgent Care Stoneham is quick, friendly and professional. I have always been diagnosed accurately and treated respectfully.

The staff was extremely nice from the moment you walked in to the time you saw the provider. Things got taken care of in a timely manner. Don’t live here, was visiting, would recommend this facility to the ones who do live here and the ones visiting. Best choice for my medical needs.

Once I was called in for my appointment, the staff was professional and thorough. I had clear cold symptoms, they covered all the bases for my symptoms right away and went above and beyond to get some further details. The staff made me feel comfortable and like they knew what they were doing. Despite the fact that the number of patients there seems to out number the staff 4x they were pleasant and not rushed with my care.This urgent care is definitely up on its tech, so download the app and try to make an appointment and fill out all of your info before you get there. I did this and still waited 1.5+ hours over my appointment time. But hey, it’s cold and flu season after all. The staff seemed like a team and we’re definitely doing all they could. Super long wait, but good care. And I was pleasantly surprised by the coffee and water available in the waiting room. Thank you! One major complaint - my pharmacy was not an option on the pre appointment form. I was surprised by this because I use a Walgreens pharmacy. As a result they didn’t have my correct pharmacy on my profile and I had to give them these details.

I’ve been here multiple times and their team is amazing. Their patient volume is high so sometimes they’re busy but if you make an appointment your visit is likely to go much quicker. From the staff at the front desk, to the medical assistants and the providers, everyone treats you with such respect, no judgement or discrimination as to why you’re there. The medical assistants make you feel comfortable and relaxed as if you already know them and the providers are very knowledgeable and quick with their work. They were all welcoming and informative, they even gave me a courtesy call 2 days later to check up on me and see how I was doing post treatment. This is the only urgent care I go to, my experience was great and I highly recommend visiting if you need to be seen immediately.Additionally, I read some of the reviews and I think it’s sickening that people don’t think PAs are capable of giving adequate care. Keep in mind, they wouldn’t be there if they didn’t deserve to be there.They worked hard and went to school +\- 6 years for their license, talk about your experience but don’t insult their intelligence.

Updating Review - Follow up call from the AFC. Got the results and password- through initial text. This place needs better providers and better oversight on e2e client experience.I don’t even want to give 1 star. But had to as google wouldn’t allow posting.Took an appointment on Sunday, still long wait and no proper diagnosis. The attending physician didn’t say anything helpful that I didn’t already know. Prescribed all OTC medicines. Was told will get an email with what medicines to take and test results - but nothing.Called multiple times , was put on hold, they forgot I was on hold! Finally, i Requested the copy of the results and diagnostics. They sent a file that went to spam and was password protected. No information about the password anywhere, of course.Again called multiple times and no one attended the phone.What kind of Urgent Care is this? It’s Wednesday and I still don’t have myDiagnostic and there is no proper post appointment process followed.Never going to this location.

I have been to AFC Stoneham location a few times for various illnesses in the last 4 years that I’ve lived in the area and I’ve had a great experience with various providers there! My most recent experience was so so excellent that I feel I have to include all the details to express how wonderful my experience was with the medical staff at this facility! Most recently, I visited because I seriously injured my ankle/leg during a trip abroad and with only a few days left on the trip, I decided I would go for an x-ray as soon as I arrived back in the US. I tried various ortho drs in the area and although I understand it was the week of Thanksgiving (albeit only Monday,) none of the practices advertising “same day x-rays” could get me in for one for over a week. As I felt this was more urgent and I was hoping to avoid the ER wait, I verified that AFC Stoneham had a radiologist (I believe some AFCs do and others don’t—the schedule may change so I recommend calling beforehand!)I was brought right in as is my usual experience there. The NP Jillian was extremely gentle in her physical examination of my swollen and painful ankle and promptly ordered the x-ray. I wish I knew the x-ray tech’s name because she was just as lovely and was very cautious in helping me position my leg where the x-ray required it to be, without causing me discomfort in the process. Jillian did a preliminary read of the x-ray and informed me she saw a fracture. She explained the radiologist would read it and I would receive a call in if there was any difference in the read and I could access my record online as well. (The radiologist’s read turned out to be the same as the NPs.) She suggested I follow up with ortho and I expressed my difficulty in getting an appointment, so the medical assistant called for me and got me in the following day with their preferred ortho practice in Stoneham (where I also had a great experience!) She also fitted me for a “walking boot,” which gave me much more support and significantly lessened my pain, instructed me on putting it on, and fitted me for crutches. (I had been using “European” crutches from the pharmacy on our trip.) Jillian (NP) answered all my questions including about likelihood of surgery, etc. Even when she explained that I would get a more definite answer to some specific questions from the specialist, I noticed that the ortho Dr. verified the same info she had told me the following day when I saw him, (so Jillian was very very knowledgeable!)The whole experience was excellent! We weren’t even kept waiting between seeing each of the medical staff, they just rotated in and out and got everything I needed completed timely.. My husband who was with me at the time kept repeating how he couldn’t believe anyone would sit in the ER for a x-ray when we were getting the care we received and with no wait! He and I agreed everyone on the staff went above and beyond to make sure I was comfortable, all our questions answered, and that we were in and out promptly. I would not hesitate to return to AFC in Stoneham, ESPECIALLY after this most recent experience with their competent and compassionate staff.

I ended up with walking pneumonia while on vacation. The day after Christmas is probably not the best time to go for urgent care so the wait was pretty long but once I got in the all the staff were really nice. I felt well cared for and they did a thorough job of diagnosing my illness.

Sumaiya is amazing. I have never met someone like her ever. She’s so kind hearted and will go to great lengths to make sure you are all set. I have now set high expectations for any other medical facility and staff after interacting with her! The CEO better do whatever to keep her!

My provider was excellent — she apologized for the wait, listened to my symptoms and history, reviewed my COVID and strep test results, and clearly presented treatment options.Leaving 4 stars out of 5 due to the waiting time, but otherwise very satisfied with my visit and will return for future urgent care needs.

My mother went here on Friday with a sinus infection and was told they cannot give her a prescription because they need to wait 5 days for symptoms. Okay fine. It is now Monday, she and I have called about 4 different times asking for a prescription and the only we get is “the doctor is busy right now we’ll fill it later and call you” while I understand that you may be busy you can also take 2 minutes to call in a prescription at pharamcy. Its been over 5 days and she is now able to get a prescription I don’t get why you’re not able to just call one in quickly for her. She is now more sick than she was on Friday when she went in. Hope you guys are happy not calling in a prescription.

Went in to Urgent Care for some knee issues and was glad with my visit. Once I checked in at the front desk, I only waited a few minutes before Ayralis (one of the nurses/physicians) received me and brought me to the check-up room.Covered with a giraffe and monkey paintings all over the walls, it looked like I was seeing a pediatrician. Aryalis then went through all my information, asking all the procedural questions, taking my blood pressure finding out exactly what brought me into the Urgent Care today. She was very professional, made me feel comfortable with everything, making sure the physician knew what they would be dealing with upon my arrival.Once she left, I waiting a couple minutes for the physician to come in. I wont bore anyone with the details but we also had x-rays done and tech made me feel very comfortable. Meeting all the physicians and working with them to figure out what was going on with my knee felt really easy and I would definitely go back to the Urgent Care in Stoneham again!

Absolutely, I would recommend AFC Urgent Care Stoneham. I was able to prepare for the online appointment I made by using the screening portal; including document upload feature. I was greeted warmly by the front desk manager. I waited mere minutes then brought in by medical assistant named Chris. He was very pleasant and approachable during pre-check. Nurse Practitioner, Jill, was extremely thorough, asked all the right questions, treated the issue and explained everything during and after. She is a kind soul, and obviously in the right business. The office was very clean and provided tv in room.

Visit to AFC urgent Care Stoneham went pretty much seamlessly. The facility was clean and seemed to be well laid iut. All employees were personable and helpful. Check-in process was straight-forward and efficient. Even with other patients present the wait time to see a physician was reasonably quick. The physician who examined my son provided prompt and clear diagnosis and treatment recommendations. And we were on our way out and on to a pharmacy rather expeditiously. Good, positive experience.

The staff is great! I have never had to wait long before getting seen

AFC urgent care in Stoneham was amazing. I had an appointment scheduled and was taken right on time. They were extremely helpful and were so professional yet down to earth. They listened to all my complaints and addressed each and every one. I highly recommend!